(PM 3-11) Front Desk Team Member

Position Type: Non-Management.

Position Summary:

The Front Desk Agent is responsible for providing guests with a memorable and unique experience during their stay. They will take the initiative to deliver a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area. The Front Desk Agent will be on their feet and moving around, taking a hands-on approach to work, and ensuring that all transactions feel like part of the experience.

Key Responsibilities:

• Create a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.