Senior Manager, Customer Expansion & Growth

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role As we scale our post-sale organization, we’re seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across Dandy’s existing customer base. The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy. This role is equal parts strategic builder and people leader . You’ll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion. We’re looking for a strong operator who knows how to build teams, create clarity, coach leaders, and get things done . This isn’t about running an existing sales machine—we’re looking for someone who can build one. What You'll Do Build and lead the Expansion organization , developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation Build the BDR-to-STS motion and the playbook for events, in-person trainings , and other high-touch expansion opportunities Establish the team's operating cadence, metrics, and accountability systems , using leading indicators to identify gaps and drive action Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale Test, iterate, and operationalize new expansion motions as the business evolves What We're Looking For 5+ years of B2B sales, customer growth, or related commercial experience, with 3+ years managing and developing sales teams and frontline leaders Proven track record of building and scaling teams , ideally in a high-growth or evolving environment Strong operational discipline —you naturally bring structure to ambiguous problems, establish clear metrics, and follow through on execution Strong commercial instincts and an understanding of how to translate customer engagement into revenue, adoption, and retention Strong ability to build processes, playbooks, and operating rhythms from scratch High agency and a bias toward action Excellent cross-functional communication and ability to operate effectively across strategy and execution Bonus Points For Experience building an expansion, cross-sell, account growth, or customer revenue motion Experience managing BDR and/or STS teams through frontline leaders Experience with events, field sales, customer training, or other high-touch commercial motions Experience operating across both SMB and Enterprise Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests . Benefits & compensation Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience. Please note that compensation listed for U.S.-based roles applies only to candidates working in the United States. Candidates located outside the U.S. will have regionally adjusted compensation. This job has application limits Please note that candidates may have a maximum of two active applications at a time. We encourage you to apply to the roles that best align with your skills, experience, and interests so we can better focus on finding the right fit for you. Thank you for your understanding and interest in our opportunities! Autofill from resume Upload your resume here to autofill key application fields. Drop your resume here! Parsing your resume. Autofilling key fields... Legal Name Preferred Name Email Resume or drag and drop here LinkedIn Profile Please provide a link to your LinkedIn profile. If you do not have one, please enter "n/a". Are you authorized to work lawfully in the United States for Dandy? Are you now or will you in the future require sponsorship or other employer support to secure or maintain authorization to work in the United States? [“Other employer support” includes but is not limited to: 1) letters of support for visa applications of any type, including O or TN visas; and 2) completion of ICE Form I-983.] How did you hear about us? Please select all that apply. Campus Recruiting Career Fair Craigslist Dandy Career's page Facebook Ad Facebook Group Indeed Instagram Ad Job Board KSL Linkedin LMT NADL Other Utah Billboard Word of Mouth You know someone who works here Can Dandy send updates regarding your application and candidacy via text? By selecting “Yes”, you agree to receive text messages from us about your job application. Message frequency varies, and message and data rates may apply. Learn more in our Privacy & SMS Policy . Consent to Data Processing I consent to the processing of my personal data for the purpose of evaluating my application, in accordance with Dandy’s Privacy Policy . I consent #J-18808-Ljbffr Dandy