Customer Service Representative

Job Description

Job Description

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional Customer Service Representative to be the face of our local business. You’ll welcome visitors and clients, answer phone calls and emails, and assist customers.

The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. Job seekers should take pride in their work, be passionate about helping others, and have an interest in growing with our organization. If this sounds like you, apply now!

If you wish to be seriously considered for this opportunity, we would like you to submit a simple cover letter stating why we should consider you

Compensation:

$19 - $24 hourly

Responsibilities:

• Greet visitors and clients when they arrive and assist them as needed

• Answer phone calls and emails, and communicate relevant information to the appropriate parties

• Make appointments for employees and ensure the calendar is current and correct

• Handle all inside sales calls and visitors to the location

• Maintain the appearance of the showroom and displays

• Assist the outside sales team with the preparation of quote documents and emails

Qualifications:

• Exhibits working knowledge of Microsoft Office and basic computer skills
• Must have graduated from high school, received a G.E.D., or equivalent
• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Can juggle multiple simultaneous tasks
• Able to focus clearly on details
• Must be able to demonstrate a high sense of urgency

About Company

At Rex Glass, we specialize in custom residential and commercial glass and mirror products. Exceptional service, along with getting it right for both the customer and our employees, is the core value that we've been demonstrating since 1958. The working environment is team-oriented and customer-focused while providing a rewarding and fun atmosphere that recognizes and strives for excellence.