FT Customer Service Leader

Food Lion

Newark, DE

Duties and Responsibilities:

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses his or her name whenever possible
Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handles the payment transaction, per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and performs overrides
Identify customers needing assistance and offers to take the customer's order to their car
Maintain alertness and calls for assistance when needed to service customers per service standards
Check prices quickly and accurately
Is courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front end area of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned

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Vacancy posted 1 day ago

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