PSG Scheduler

Field Service Scheduler

Topcon Positioning Group is headquartered in Livermore, California, USA. We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

Position Summary

The Field Service Scheduler is responsible for managing all incoming service requests and coordinating the efficient dispatch of field service technicians. This role serves as the central point of communication between customers, service technicians, and internal teams to ensure service calls and new machine installations are scheduled, executed, and completed accurately and on time. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Service Request & Dispatch Management
• Receive and respond to all incoming service requests via phone, e-mail, or service management systems
• Create and manage service work orders, ensuring accuracy of customer, equipment, and issue details
• Schedule and dispatch field service technicians based on priority, location, skill set, and availability
• Monitor open work orders and follow up to ensure timely completion and proper documentation
• New Machine Installation Scheduling
• Create installation work orders for new machine installations
• Contact customers to coordinate and confirm installation dates, site readiness, and access requirements
• Schedule technicians and any required resources to support installations
• Work closely with internal teams (sales, project management, logistics, and service) to ensure accurate and timely installations
• Customer Communication & Coordination
• Serve as a primary point of contact for customers regarding service and installation scheduling
• Provide clear communication on appointment times, changes, and expectations
• Proactively address scheduling conflicts or delays to maintain customer satisfaction
• Administrative & System Responsibilities
• Maintain accurate records in service management and scheduling systems

Required Qualifications

• High school diploma or equivalent required; associate degree or related coursework preferred
• 2+ years of experience in service coordination, scheduling, dispatch, or customer service (field service or technical environment preferred)
• Experience creating and managing work orders in a service management system

Skills & Competencies

• Strong organizational and time-management skills with attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong customer service orientation and problem-solving skills
• Proficiency with Microsoft Office and scheduling or service management software
• Ability to work collaboratively with technicians, customers, and internal teams

Preferred Qualifications

• Experience supporting field service technicians or technical service teams
• Familiarity with equipment installation or service operations
• Experience working in manufacturing, industrial equipment, or technology service environments