Customer Service Representative with FirstEnergy (Job #33378)

Job Description

Job Description

$18.00/hr. | FirstEnergy | M-F, 1st Shift Schedule

InnoSource is hiring contract Customer Service Representative positions with potential to

be considered for hire with FirstEnergy! If selected for this opportunity, you will be an

employee of InnoSource and will provide customer service to FirstEnergy customers.

FirstEnergy is an award-winning Fortune 500 electric utility company with locations across

five states including Fairmont, WV.

Why Choose InnoSource:

InnoSource is a staffing company offering long-term opportunities providing services to our

award-winning clients, including FirstEnergy! In this role, we offer:

• $18.00/hour, plus incentives & benefits
• A supportive and fun work environment

Whether you're an experienced customer service professional or new to the field, we want

YOU on our winning team. Don't miss this opportunity to shine and take your career to new

heights!

What you’ll love about this role:

• Fantastic Work Schedule : Enjoy a stable, Monday through Friday schedule!
• Great Pay : Starting at $18.00/hour with opportunities for growth and advancement.
• Outstanding Benefits : Comprehensive medical insurance, dental reimbursement, and life insurance.
• Comprehensive Training : Get paid while completing our comprehensive training program, designed to help you hit the ground running after 6-8 weeks.
• No Sales or Telemarketing : Focus solely on providing excellent service—no high-pressure sales!

Your Role as a Customer Service Representative

As the voice of FirstEnergy, you’ll be the first point of contact for our valued customers.

After completing our paid training, you will:

• Deliver Outstanding Service : Answer inbound calls and provide solutions to service-related questions.
• Resolve Billing Questions : Assist with payment options, billing concerns, and account maintenance.
• Assist During Emergencies : Process outage and emergency calls with professionalism and care.
• Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

What We’re Looking For

• Education : High school diploma or GED.
• Experience : Previous call center experience preferred, other customer service experience required.
• Skills : Strong communication, problem-solving abilities, and a professional demeanor.

Benefits and Pay

• Competitive pay starting at $18.00/hour.
• Comprehensive benefits package, including medical, dental, and life insurance.
• A supportive and fun work environment

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By submitting this application, you consent to receive SMS messages from InnoSource related to recruiting, interview scheduling, employment opportunities, and related communications at the phone number provided above. The SMS frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.

We're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it.

Highly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.

Company Description

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.\r\n\r\nWe're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it. \r\n\r\nHighly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.