Manager, Child Support Services

Manager, Child Support Services

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS' Division of Child Support Services (DCSS) is seeking candidates to fill the position of Manager, Child Support Services, this position will report to the Regional Director.

This position is located in Atlanta, GA (Fulton County)

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Analyzes and assesses the effectiveness of existing programs to ensure the identified outcome measures are achieved.
• Assures agency compliance with policies, appropriate documentation, and reporting requirements.
• Builds and encourages a cooperative team-oriented environment within unit(s) and with other agencies and providers.
• Creates and maintains positive working relationships within the community and on the county DFCS Board.
• Develop and administer budgets.
• Facilitates communication within the unit(s)/agency on a specific case level as well as on a procedure/policy level.
• Interviews, hires, directs, trains, evaluate the performance of, and when necessary, disciplines and discharges social services employees.
• Leads and administers a comprehensive system of public assistance, employability, and social services.
• Manages human resources and directs administrative activities for groups of social services employees.
• Plans, administers, and maintains the operation of social service programs.
• Reviews new and current programs to determine their efficiency, effectiveness, and compliance with state, local and federal regulations.
• Performs other professional responsibilities as assigned.

Preferred Skills/Qualifications

• Bachelor's degree in a related area from an accredited college or university and two (2) years of subordinate supervisory experience in a human service delivery program or related program
• -or-
• Two (2) years of experience at the lower-level Child Support Services Supervisor (SST064) or position equivalent;
• -or-
• Four (4) years of experience at the lower-level Child Support Services Agent 3 (SST062); or Three (3) years of experience at the lower-level Child Support Services Agent 4 (SST063).

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia Department of Public Health