Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in October 2016 and currently have a team of six. I got my start in the insurance world right out of college, working for another agent. Seeing how he built and grew his business inspired me to take the leap and build something of my own.

I’m a Georgia Southern graduate and a proud dad of three girls—five-year-old twins and a two-year-old. I also have a dog and live right here in the community we serve. When I’m not in the office, you’ll find me outdoors—running, camping, hunting, or fishing.

We like to keep things fun and rewarding for the team. Perks include a Snap Fitness gym membership and an open coffee tab at the shop next door. We also make promotions exciting with team luncheons, happy hours, and outings like Top Golf.

Our office culture is built around teamwork, energy, and enjoying what we do. If you’re looking to join a team that works hard, has fun, and supports each other, this could be the perfect fit.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Hood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.