IT Business Analyst

Job Summary Responsible for development of business requirements for technical solutions and software in support of Radwell Internationals business systems. Use IT industry standards (such as ITIL, BABOK) best practices to further the team’s goal of delivering measurable increments of value to the system requirements, testing and implementation process. Category IT & Software Development Job Location Willingboro, NJ, US Position Type Full-Time/Regular Essential Duties and Responsibilities Gather project and business requirements as it relates to new and existing systems and solutions to be used as a part of the company’s information technology network and general infrastructure by collaborating with stakeholders and business end users. Collaborate with Ecommerce team for various Ecommerce website enhancements. Gain specialized knowledge of current procedures and facilitate the definition of project objectives and requirements. Contribute to the support and improvement of our business system (Epicor Prophet 21, RADiant, etc.) as well as peripheral tracking systems. Work with team and stakeholders across all business units and translate business requirements into specific software solutions; review, analyze, and create detailed documents including workflow diagrams, functional specifications, and technical requirements. Participate in the design, testing and implementation rollout of system enhancements and new releases. Provide training for end-users on the software the team has created, as required. Stay knowledgeable about ongoing development projects and system changes and help to address concerns related to maintainability and supportability on an ongoing basis. Regularly report status to supervisor and proactively provide updates on current open issues and support metrics tracking/problem resolution. Contribute to the support, analysis, and improvement of our current and future internal business applications, tracking systems, websites, and off-the-shelf (OTS) applications such as the MS Office suite. Communicate end-user feedback regarding systems, operations, and service. Provide consistent, professional, and exceptional customer service to all end-users. Other tasks may also be required from time to time, at the discretion of management, to achieve department and company objectives. Required Skills Windows Operating Systems. Epicor Prophet 21 knowledge is a plus. Microsoft Office (including Project and Visio). MS SQL Server 2016, 2019. Microsoft Office Tools. Working knowledge of HTML, CSS, JavaScript, and XML is a plus. Knowledge & Skills Required Ability to multi-task. Ability to work in a fast-paced environment. Strong attention to detail. Ability to work effectively with little or no supervision. Strong written and verbal communication skills. Strong problem-solving abilities and root cause identification. Interpersonal skills are a must. Sensitive to user needs. Education & Experience High School Diploma or equivalent required. AS, AAS, BS or equivalent degree in Business or Management of Information Systems (MIS) or comparable work experience preferred. Two years related experience and/or training. Technical product knowledge preferred. #J-18808-Ljbffr Radwell International