Senior Director, CXP Strategy & Execution

Company Cox Automotive - USA

Job Family Group

Strategy & Corporate Development

Job Profile

Strategic Planning Sr Director

Management Level

Sr Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $179,600.00 - $299,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

About the team

Cox Automotive is transforming the way the world buys, sells, owns, and uses vehicles. Within Cox Automotive, the Digital Commerce organization builds the software that dealers rely on to market to consumers, manage customer relationships, and turn data into sales. This role helps define the strategy for that portfolio and where it goes next.

About the role

The Senior Director, CXP Strategy & Execution is responsible for the strategy across our Customer Experience Platform (CXP) portfolio, which spans CRM, customer data, marketing, and AI-driven consumer engagement. This leader defines how these areas connect to one another and to the broader platform strategy.

An early priority is to shape and realize the strategic value of the portfolio as new and existing capabilities are brought together. For opportunities that sit within the CXP, this leader owns the strategy and the plan to realize it. For adjacent opportunities owned by other business leaders, the role serves as a strategic thought partner, staying close to the work, validating the approach, and keeping leadership informed on progress and the value created.

This is a leadership role rather than a project management role. It requires strong general management judgment and a leader who is equally effective setting long-range strategy and engaging in the operational detail required to move it forward. The role develops the business cases the organization relies on and rigorously evaluates proposals to ensure they are sound, working credibly across financial analysis, go-to-market planning, and cross-functional working sessions.

Over time, CXP strategy becomes the central focus of the role: a clear vision for where CRM, customer data, marketing, and AI-driven consumer engagement are headed, how they align with the platform, and the commercial strategy that brings them to market.

What you'll do

Own CXP portfolio strategy

• Define and own the strategy for the full CXP portfolio, including how the components fit together and how responsibilities are delineated across them.

• Establish how CXP strategy aligns with platform strategy and with CRM strategy, and resolve areas of overlap across the portfolio.

• Develop the business cases that underpin the strategy, and rigorously evaluate and challenge proposals to ensure they are sound, regardless of their source.

• Own the commercial and go-to-market strategy, partnering with marketing, sales, and product to ensure strategies translate into results in market.

Lead near-term value creation

• Own the intake and prioritization of strategic initiatives, focusing resources and effort on the opportunities that carry the greatest value.

• For initiatives within the CXP, own the strategy and the plan to realize it, including the associated decisions, dependencies, and sequencing.

• For initiatives owned by other leaders, serve as a strategic thought partner: staying close to the work, validating the approach, and helping ensure recommendations are sound and progressing.

• Provide ongoing strategic guidance and course correction as initiatives progress.

• Provide leadership with a clear, objective assessment of progress, risks, and anticipated outcomes.

How you'll operate

• Serve as a strategic partner to the VP, Digital Commerce Operations across CXP and portfolio strategy, operating with clearly defined decision rights.

• Lead and align cross-functional and partner teams toward a common strategy through influence in a highly matrixed environment.

• Partner with program management resources so the role remains focused on strategy rather than administrative tracking.

Who you are

Minimum Qualifications

• Bachelor's degree in a related discipline and 12 or more years of relevant experience, including at least 7 years in a leadership role. The right candidate could also have a different combination, such as a master's degree and 10 years of experience; a Ph.D. and 7 years of experience; or 16 years of experience in a related field in lieu of a degree.
• 7+ years leading enterprise-scale strategic initiatives.
• A proven strategy and general management leader who operates credibly across financial analysis, go-to-market planning, and cross-functional execution.

• Deep expertise in one or more CXP domains: CRM, customer data, marketing technology, and AI-driven consumer engagement.

• Strong command of business-case development, with the financial acumen to validate and challenge the assumptions that underpin it.

• A demonstrated ability to influence and drive decisions across teams without direct authority in complex, matrixed organizations.

• Executive presence and strong communication skills, with the ability to synthesize complex, cross-functional work into a clear narrative for senior leaders.

• Effectiveness in a fast-paced, evolving environment, with a willingness to engage directly in execution when required.

Preferred

• The ideal candidate has a strategy or management consulting background and has since transitioned successfully into a business or operating role.

• Experience in automotive retail technology or software, with familiarity with dealership software, marketing, or data platforms.

• Experience with corporate strategy, business integration, or realizing value from investments and acquisitions.

• Prior general management or P&L responsibility.

• MBA or other advanced degree.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.