Busser

Job Title

Essential Job Functions And Responsibilities

Supplies the dining room and individual guest tables with clean china, silver, glassware, utensils, condiments, and paper supplies as needed

Removes dirty dishes, soiled linens, glassware and silver from table and counter tops, then carries items back to the dishwashing area

Refills water glasses and coffee upon request of guests

Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room

Resets the tables and performs other related duties as requested by Food Server

Makes coffee when necessary

Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Attends all necessary training meetings

Assist in other projects, as directed

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule

Outstanding example of and a credit to Downstream Casino Resort

Qualifications/Requirements

Must be a minimum of 18 years of age or older upon employment

Must possess a pleasant personality

Physically strong and able to balance a service tray on shoulder

Team Player

Must present a well-groomed and professional appearance

Must possess excellent communication skills

Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues

Ability to write routine correspondence and to speak effectively to the public, employees and customers

Must have the ability to deal effectively and interact well with the customers and employees

Must be able to resolve problems/conflicts in a diplomatic and tactful manner

Must be able to be approved for and maintain a valid gaming license

Work nights, weekends and holidays as required

Employment is contingent upon a favorable outcome of a background investigation and drug screening

Physical, Mental, And Environmental Demands

Respond to visual and oral cues

Operate in mentally and physically stressful situations

Able to use hand motions when preparing and pouring all types of drinks for customers and servers

Able to use hand motions when cleaning and wiping bar areas

Able to bend, pull and carry bar stock to and from refrigerators and cabinets

Able to complete required paperwork for cash transactions

Able to operate the following equipment; cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, frozen drink machines, ice tea machines, and other necessary equipment

Must have the physical ability to work with extreme weather as well as the ability to lift 20 lbs, to squat, stand or bend repeatedly

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust

Must be able to stand, walk, and move through all areas of the casino

Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor