Service Desk Technician

Job Overview: Pay Range: $27hr - $32hr Requirement/Must Have: 1-2 years of customer support and/or customer service work experience. Associate degree in Information Technology, Computer Science or a related discipline from an accredited college or university. Equivalent combinations of education and experience may be considered. Responsibilities: Serve as the initial point of contact for customers seeking technical assistance via phone, chat, email or in person. Provide immediate on demand technical support for VIP users relating to system performance and availability. Monitor the Service Desk ticket queue, resolve tickets and escalations. Resolve problems and/or requests; install, configure and maintain all PC related hardware and systems including troubleshooting and diagnosing network problems. Install and test hardware and peripheral components; load appropriate software packages such as operating systems, networking components and office applications. Provide customization and adaptation of existing programs that meet users' requirements. Evaluate system potential by testing compatibility of new programs with existing programs. Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment. Skills: Ability to follow instructions. Excellent communication skills both verbal and written. Self-motivated with attention to detail. Ability to maintain effective working relationships with personnel from various agencies, other staff and vendors. Ability to engage in multiple initiatives simultaneously while working independently. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.