Food Service Associate - Greenfield Village Outlets (part time)

Food Service Associate

The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. The Henry Ford provides unique educational experiences based on authentic objects, stories, and lives from America's traditions of ingenuity, resourcefulness and innovation. Our purpose is to inspire people to learn from these traditions to help shape a better future. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be part of this legacy and take it forward and that aligns with our core values of being Welcoming, Curious, Authentic, and Passionate.

We are excited to begin seasonal hiring for our Food Services team at the Village Outlets across Greenfield Village. These operations include several key locations such as the Frozen Custard Stand, Mrs. Fisher's, Sir Jonathan Bennett's Sweet Shop, Owl Night Lunch Wagon, and Cotswold Cottage Tea Cart, located throughout the Village campus. As a Food Service Associate, you will support daily food service operations by providing prompt, courteous, and professional service while delivering an outstanding guest experience. These venues support signature events including Halloween Nights, Holiday Nights, and Salute to America, where exceptional guest service is essential. During select events, associates may have the opportunity to wear period-appropriate attire. Serving as an ambassador for The Henry Ford brand, you will communicate menu knowledge effectively, utilize positive sales techniques, and interact professionally with guests and team members while upholding the highest standards of customer service, food safety, cleanliness, and operational excellence in a collaborative team environment.

Role Responsibilities

• Serves food in a variety of daily food services operations
• Performs opening and closing tasks as assigned
• Handles cash accurately and efficiently
• Possesses knowledge of menu description and can effectively communicate them with guests
• Ensures an outstanding guest experience
• Interacts and communicates with guests and co-workers in a professional and friendly manner
• Possesses knowledge of sales techniques
• Assumes responsibility for cleanliness of assigned areas in keeping with the Health & Sanitation guidelines
• Handles and stores all equipment properly and with care
• Performs other activities as necessary
• Acts as a team player, providing expertise within the team and with other team members as appropriate
• Adheres to applicable The Henry Ford and the Food service departmental rules and policies

Qualifications

• Must be at least sixteen (16) years of age
• Some high school or equivalent experience may be relevant
• Weekday, weekend, evening and holiday availability

Special Skills

• Should be enthusiastic and possess good communication and oral skills
• Self-starter with knowledge of suggestive selling techniques
• Strong communication and customer service skills
• Must be customer service focused with a hospitable demeanor
• Ability to work independently and collaboratively as a member of a team

Environment/Mental/Physical Standards

• Must be able to work outdoors throughout all seasons, including exposure to both sunny and adverse weather conditions as required
• Period-appropriate attire is mandatory for Food Services Associates dependent on location assigned
• Duties may involve working in non-air-conditioned environments and in proximity to coal and wood smoke
• Must be able to stand and walk for extended periods throughout the workday
• Must be able to lift, carry, and push items occasionally, up to 25 lbs
• Must demonstrate strong mental focus, including observation, analysis, interpretation, decision-making, and multi-tasking abilities
• Must be able to work efficiently under pressure and around large crowds while providing excellent guest service

Please note that this job description is subject to modifications at any time to meet the evolving requirements of our institution.

Respect, inclusion, and opportunity for people of all backgrounds will attract the best ideas to THF and help us shape a more vibrant future. By honoring and celebrating people's diversity, THF can bring new creativity, effectiveness, and leadership to our work and community. Achieving diversity, equity, inclusion, and accessibility is a continuous process, which, we believe, will contribute to a sustainable and inclusive world. Therefore, we strongly encourage applications from individuals who identify with or belong to marginalized communities.

It is the policy of The Henry Ford to prohibit discrimination in any employment, donor or volunteering opportunity including but not limited to based on race, color, sex, sexual orientation, gender, gender identity/expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability or any other such characteristic protected by federal, state or local law. This Policy applies to all of our employees, donors and volunteers to ensure that they are treated without discrimination.