Service Center Manager, US

The Service Center Manager, US will lead and optimize the operational efficiency and customer satisfaction of FLSmidth's service centers across the United States, ensuring high-quality support for our mining and cement industry clients.Job Responsibilities:*** Manage the overall operations of multiple service centers within the US, including staffing, budgeting, performance, and strategic planning.* Develop and implement operational policies and procedures to enhance efficiency, safety, and customer service standards.* Oversee the scheduling, dispatching, and execution of field service activities, preventive maintenance, and emergency repairs.* Recruit, train, mentor, and evaluate service center personnel, fostering a high-performance and customer-centric culture.* Ensure compliance with all FLSmidth safety regulations, environmental standards, and quality control procedures.* Monitor key performance indicators (KPIs) for service delivery, customer satisfaction, and financial performance, implementing corrective actions as needed.* Collaborate with sales, engineering, and parts departments to provide integrated solutions and maximize customer value.* Manage customer relationships, including handling escalated inquiries, resolving complaints, and identifying opportunities for service expansion.* Prepare and present regular reports on service center performance, financial results, and market trends to senior management.* Identify and implement continuous improvement initiatives to optimize service delivery processes and technology utilization.Job Qualifications:*** Bachelor's degree in Engineering, Business Administration, or a related field.* Minimum of 7 years of progressive experience in service operations management, preferably within the heavy industrial, mining, or cement sectors.* Proven track record of managing multi-site operations and leading diverse teams.* Strong understanding of field service management software and enterprise resource planning (ERP) systems.* Excellent leadership, communication, and interpersonal skills.* Demonstrated ability to manage budgets, analyze financial data, and drive profitability.* Solid knowledge of safety regulations and best practices in industrial environments.* Strong customer focus with a commitment to delivering exceptional service.* Ability to travel frequently within the US to various service centers and customer sites.We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.SummaryLocation: Reno; TucsonType: Full time