Account Representative - Patient Services

Account Representative - Patient Services

Viola, KS $31,099 - $42,099 a year

Full Time

Join a dedicated healthcare team providing essential clerical support through care coordination, reception, and chart maintenance. Collaborate closely with health professionals to ensure exceptional customer service and maintain respectful relationships with all clients.

Essential Functions

• Manage admission duties and assist clients in completing admission packets, including necessary releases of information.
• Complete registration and financial enrollment for new clients.
• Collect and verify current insurance information for each client.
• Assess client needs by determining acuity, identifying presenting problems, and gathering relevant historical information.
• Schedule follow-up appointments based on assigned levels of care.
• Perform clerical tasks and maintain business records.
• Handle collection responsibilities, including payment of outstanding balances and copays.
• Provide receptionist duties such as greeting clients, directing them to waiting areas, scheduling appointments, answering phones, and maintaining office appearance.
• Perform other duties as assigned.

Minimum Knowledge and Skills

• Proficient computer literacy with familiarity in basic Microsoft tools.
• Basic experience in alpha-numeric filing.

Required Behavioral Skills

• Integrity: Demonstrate honesty and a commitment to doing the right thing, inspiring others to uphold organizational values.
• Compassion: Exhibit empathy and excellent customer service, manage conflicts thoughtfully, and offer alternative solutions while maintaining project direction.
• Accountability: Take ownership of tasks and projects, work independently, and adapt flexibly to changing priorities and workloads.
• Respect: Collaborate effectively with diverse populations and maintain a positive, proactive service orientation toward all customers.
• Excellence: Communicate clearly and strategically while managing day-to-day operational processes.

Minimum Education and Experience

• High school diploma or equivalent.
• One to three years of experience in medical records, filing, and secretarial duties.
• Knowledge of processing referrals and coordinating access to appropriate treatment.

Preferred Education and Experience

• Three to five years of experience in phone answering, medical records, and filing Personal Health Information (PHI).
• Training in HIPAA compliance.
• Some college coursework focused on Microsoft applications and health or behavioral sciences.

This role is based in a regional healthcare setting serving communities in the Central Plains region of the United States, offering competitive pay and a supportive work environment where your contributions make a meaningful difference every day.

MLee Healthcare Staffing and Recruiting, Inc