Retail Sales Ambassador - Sportswear Ready to Wear, Topanga - Full Time

Overview Be part of an amazing story. Macy's is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years. A story about innovation, tradition, inspirational stores, irresistible products, mythic events such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, and memorable moments and milestones for countless customers and colleagues. Job Overview As an Ambassador you are an exceptional colleague who drives sales by connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will cultivate repeat clientele and serve as the expert for the vendor/brand/area you represent. In addition, you will regularly communicate customer needs and shopping patterns to leadership and the vendor community and execute strategic merchandising initiatives. Work Hours Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12‑24 hours per week. Hours depend on business needs and colleague availability. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development. Build community through Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice What You Will Do Provide an exceptional customer experience by ensuring the customer is always the priority. Greet customers, make product recommendations, and upsell. Serve as a liaison between designated vendors and personal stylists and the store leadership team. Ensure the sales floor is neat, clean, and properly signed for sales and markdowns. Create and implement best practices to drive sales, turnover, and gross margin above company average. Build brand‑specific clientele to support local marketing. Execute vendor and non‑vendor events to increase sales. Actively plan, organize, and lead customer‑facing vendor‑sponsored events with the vendor community, ensuring sales and participation goals are met. Be proficient in Macy’s point‑of‑sale systems and company devices to wrap up sales warmly. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Who You Are Demonstrate the ability to build relationships and convert customers into clients. Energetic and positive attitude. Possess vision and creativity. Self‑starter, able to work independently and as part of a team; must have excellent time management skills. Ability to effectively communicate and present information to customers, peers, and all levels of management. Excellent verbal and written communication and interpersonal skills. Comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment. Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Minimum one year previous selling or retail experience required. Essential Physical Requirements You Will Perform Requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping; color vision required. Frequent use of computers and other technology, including handheld equipment, cash register, and processing register transactions. Benefits Benefits include 401(k), medical, vision, dental, life, disability insurance options, PTO accruals, holidays, and more. Eligibility requires consideration of location, job level, classification, and length of employment. Equal Opportunity Statement Macy’s Inc. is an Equal Opportunity Employer and is committed to an inclusive work environment. #J-18808-Ljbffr Macy's