Front Desk Agent
$17 - $19 per hourComfort Inn Laurel - Fort Meade
Job Description
Job Description
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Compensation:
$17 - $19 hourly
Responsibilities:- Operate hotel switchboard, take calls and provide information and transfer calls
- Welcome guests warmly, determine their needs, and manage the registration process.
- Take reservations in person, via email, or over the phone, including group bookings.
- Balance cash at the end of each shift and generate reports for the next shift.
- Manage guest check-ins and check-outs appropriately
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
- Availability to work flexible schedules, including weekends and holidays.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong customer service skills with a guest-focused approach.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
Vacancy posted 18 days ago
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