Receptionist

Job Description

Job Description

***NOTE: US Citizenship and clear criminal background is a must given this will be in a secured government facility working in a Sensitive Compartmented Information Facility (SCIF)***

 

DURATION: ASAP - TBD
SCHEDULE: Monday through Friday between 7:30AM - 6PM
LOCATION: Jessup, MD
PARKING: Free

PAY: $21.59 p/hr

JOB DESCRIPTION:
Opening and closing support service locations, ensuring the lobby is clean and organized
Greeting all employees and visitors with a friendly, warm, professional and courteous manner
Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person
Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested
Assisting recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated
Directing new hires and temporary employees to the Security Badge Office to get employee badging
Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department
Subscribing to reception email lists and responding to all email in a timely manner
Following proper procedures to hang and maintain customer posters in all buildings
Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation
Distributing assets for employees and updating the associated logs, including but not limited to, keys, access cards, and parking items
Distributing paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials
Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered
Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location
Creating a remedy ticket for any facility issues brought to your attention
Calling security as needed for assistance and following proper escalation procedures

QUALIFICATIONS
One (1+) years of experience in customer service, call center, or administrative support
Excellent customer service skills and the ability to prioritize tasks
Strong communication skills and ability to effectively deescalate situations with dissatisfied customers
Strong conflict resolution, critical thinking, and problem-solving skills
Ability to understand, interpret, and follow Company Policies and Procedures

WORKING CONDITIONS AND PHYSICAL DEMADS
Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
Ability to move consistently within a 1.5 radius is required
Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening and weekend shifts
This is a dog friendly environment with over 1000 dogs. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit \nCompany Description

Company Description