Night Auditor - Live Hotel

Maryland Live! Hotel Night AuditorThe Maryland Live! Hotel Night Auditor is responsible for the check in/check out procedures of hotel guests courteously and efficiently, and to the service levels expected in a four star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.ResponsibilitiesMaintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activitiesMaintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.Transfer charges and deposits to master accounts.Checks to see that all charges are assigned to the appropriate departments.To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist. Assist PBX with switchboard dutiesQualificationsSkills To Help You SucceedAble to read and interpret instructions and direction for guestsAble to communicate without impediment with guests and staff in all areas relating to guest serviceAbility to input and access data in computerAbility to understand guest inquiries and provide responsesAbility to promote positive relations with individuals who approach the Front Desk and by telephoneAbility to focus on guests' needs, remaining calm and courteousAbility to think clearly, quickly and make concise decisionsAbility to prioritize, organize and follow upAbility to work well under pressure dealing with 50+ arrivals/departures within any given period of timeAbility to focus attention on detailsAbility to maintain confidentiality of all guests and hotel informationAbility to remain stationary at assigned post for extended periods of timeAbility to work cohesively with other departments and co-workers as part of a teamMust Haves:Education: A high school diploma or GED equivalent. Retail customer service training would be a plus.Experience: One to three years previous experience in a hotel or high end retail environment is required.Must be able to comply with all state gaming regulations, which may include obtaining a license.Physical Requirements:Lifting up to 20lbsPushing/Pull up to 20lbsCarry up to 20lbsSome Bending / kneelingFrequent WalkingFrequent StandingSome SittingClimbing steps24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.What We OfferLife at Live!24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.