Hotel Night Auditor

Job Description

Job Description

Position Overview:
We are seeking a reliable and customer-focused Night Auditor to join our team. This role is the
face of our business and plays a key part in creating a welcoming, positive experience for all guests.
The ideal candidate is friendly, detail-oriented, and able to multitask in a fast-paced environment.

Pay: Starting at $16/hour
Key Responsibilities:
1. Answer and manage incoming phone calls in a professional manner
2. Take and relay accurate messages
3. Make, update, and manage guest reservations
4. Check guests in and out efficiently
5. Process payments and handle cash/credit transactions
6. Respond to emails and guest inquiries promptly
7. Maintain a clean and organized lobby area
8. Clean common areas including elevators and restrooms
9. Assist with folding laundry and other housekeeping duties as needed
10. Provide excellent customer service and handle guest concerns
11. Maintain a visible, friendly, and professional presence at the front desk

Qualifications:
1. Strong communication and customer service skills
2. Ability to multitask and stay organized
3. Basic computer and email skills
4. Dependable and punctual
5. Previous front desk or customer service experience preferred, but not required

What We’re Looking For:
1. Positive attitude and strong work ethic
2. Someone who takes pride in cleanliness and presentation
3. A team player willing to jump in where needed
4. Ability to stay calm and professional in busy or stressful situations

We are a hospitality employer that encourages each employee to Lead, take ownership, and deal with situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.

Company Description

We are a hospitality employer that encourages each employee to Lead, take ownership, and deal with situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.