Moncler Senior Client Relations & Events Specialist
$80k - $105kMoncler
Overview Company Overview We are Moncler. The brand of extraordinary. At the intersection of luxury, culture, and performance, Moncler continues to push boundaries through innovation, creativity, and a relentless focus on excellence. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we are shaping the future of luxury through both product and experience. Joining Moncler means being part of an ambitious and collaborative environment where your expertise contributes directly to business performance, and where you are empowered to grow, lead, and make a meaningful impact. Position Overview Reporting to the Client Development Direct or , the Senior Client Relations & Events Specialist plays a critical role in supporting the Client Relations & Development function across the Americas. This position is responsible for leveraging client insights and CRM analytics to strengthen client engagement, increase retention, and support client acquisition initiatives across the retail network. The role also partners closely with cross-functional teams to plan and execute high-impact client events and regional initiatives while ensuring operational excellence, data integrity, and best-in-class client experiences. The ideal candidate combines strong analytical capabilities with exceptional organizational skills and a passion for luxury retail, client engagement, and event execution. Your Impact CRM Systems Management and Data Analysis
- Review Retail Performance KPI's on a market and store perspective to strategically plan events on store level .
- Condu ct ad hoc analyses of client behaviors, purchasing patterns, and engagement trends to identify opportunities for business growth and enhanced client experiences.
- Develop and maintain dashboards and reporting tools that provide meaningful visibility into key business metrics and client performance.
- Measure the effectiveness and return on investment of Client Development initiatives through ongoing performance tracking and reporting.
- Segment client populations based on behavioral, transactional, and demographic data to support targeted clienteling strategies and personalized outreach campaigns.
- Partner with internal stakeholders to identify opportunities to improve CRM processes, reporting capabilities, and data quality across the region.
- Partner with the Client Relations Manager to identify local business opportunities and execute CRM initiatives that strengthen client engagement and drive commercial performance.
- Support the planning and execution of client events across the Americas, ensuring operational excellence and alignment with Global Client Development strategies.
- C oordinate event logistics , vendor relationships, budgets, timelines, and event materials to ensure seamless execution.
- Develop pre-event and post-event reporting that evaluates participation, client engagement, business impact, and return on investment.
- Support the planning and coordination of corporate events and cross-functional initiatives for the Moncler Americas organization.
- Travel to support key client events and initiatives as business needs require.
- Demonstrate a collaborative, team-oriented approach that contributes to overall business success.
- Foster a respectful and inclusive work environment through open communication and partnership.
- Uphold company policies, procedures, and ethical standards while maintaining professionalism in all interactions.
- Maintain high standards of accuracy, accountability, and attention to detail.
- Perform additional responsibilities as assigned in support of departmental and company objectives .
- Bachelor's degree in Business Administration , Marketing, Finance, Communications, Hospitality, Event Management, or a related discipline preferred.
- Equivalent professional experience may be considered in lieu of a bachelor's degree .
- Minimum of three (3) years of experience in Client Relations, CRM, Client Development, Business Analytics, Retail Marketing, or a related function.
- Previous luxury retail experience is strongly preferred.
- Experience planning, coordinating, and executing client events is required .
- Experience working with CRM platforms, client segmentation, reporting, and KPI analysis is required .
- Strong understanding of CRM principles, client lifecycle management, and best practices.
- Excellent analytical and problem-solving skills with the ability to translate complex data into meaningful business insights.
- Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office.
- Experience using CRM platforms; familiarity with Microsoft Dynamics and MicroStrategy is preferred.
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Experience coordinating vendors, budgets, and event logistics .
- Excellent verbal and written communication skills with the ability to influence stakeholders at all organizational levels.
- Highly collaborative with the ability to build strong cross-functional partnerships.
- Self-motivated, proactive, and comfortable working independently in a fast-paced environment.
- Passion for luxury retail, client experience, and relationship building.
- Approximately 10% domestic travel is required to support client events, retail initiatives, and business meetings throughout the year.
- Initial Conversation : Talent Acquisition & Development Dire ctor
- Department Head Interview : Vice President, Retail
- Final Interview : ER & Corporate People & Culture Manager
Vacancy posted 2 days ago
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