Documentation Specialist

Job Description

The top investor-owned energy company in the US provides a wide range of energy-related products and services to its variety of customers which include renters, residential owners, small and medium sized businesses, commercial, industrial, community affairs, and more. Operating as one of the world's largest energy delivery systems across clean energy, electric, gas and steam services.

The Distribution Engineering organization is seeking a Documentation Specialist to capture critical institutional knowledge across teams. The ideal candidate is motivated, self-driven, has strong organizational and communication skills, including strong active listening. The ideal candidate is highly organized, comfortable working independently in a structured environment, and able to learn ConEd-specific systems and standards quickly. This role combines technical writing and business analysis: the Specialist will shadow members of the engineering team, observe and document undocumented processes, capture knowledge, and produce documentation and training that the teams can maintain going forward. The Specialist will use process recording techniques (video, audio, screen capture) and AI/ML tools to accelerate transcription, summarization, and draft generation, while ensuring all final documentation and support materials is reviewed for accuracy and aligned with ConEd standards. The ideal candidate is comfortable translating highly technical engineering content into clear, structured documentation for a range of audiences. They will operate independently, build trust quickly with senior engineers, and apply a structured knowledge-capture methodology to convert tacit expertise into usable reference material. This role reports directly to the Strategy Manager, Distribution Engineering.

Core Responsibilities:

· Identify, prioritize, and document key undocumented processes within Distribution Engineering.

· Conduct structured shadowing, interviews, and working sessions with subject matter experts. Use process recording tools (video, audio, screen capture) to preserve walkthroughs of complex procedures.

· Apply AI/ML-assisted tools (transcription, summarization, draft generation) to accelerate documentation production while maintaining accuracy. All AI-assisted output must be reviewed and validated with the relevant SME before publication.

· Produce baseline documentation in ConEd-standard formats: standard operating procedures, process maps, runbooks, role guides, system overviews, and knowledge transfer documents.

· Develop and maintain a documentation backlog with prioritization based on operational impact and process complexity.

· Establish a consistent style guide, templates, and storage conventions so the teams can maintain documentation after the engagement ends.

· Coordinate with the Strategy Manager on weekly progress, blockers, and prioritization.

· Perform other documentation and analysis assignments as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

· 2-4 years of experience producing technical documentation for engineering or operational audiences (SOPs, runbooks, process maps, technical manuals).

· Exceptional written communication skills with the ability to write clearly for both technical and non-technical audiences.

· Experience interviewing subject matter experts and translating complex technical content into clear written form.

· Hands-on experience with AI/ML-assisted documentation tools (transcription, summarization, draft generation).

· Familiarity with Visio, Lucidchart, or equivalent process mapping tools.

· Experience with process recording tools (video, audio, screen capture) and structured knowledge capture methods to incorporate into a knowledge graph.

· Strong skills in Microsoft Office.

Bachelor's degree in English, Communications, Technical Writing, Engineering, Business, Information Systems, or related field. · Familiarity with knowledge management platforms (SharePoint knowledge bases) and structured authoring approaches.

· Working knowledge of SCADA systems, electric distribution, or high tension service.

· Business analysis experience including process decomposition and current-state / future-state mapping.

• Prior experience in a utility, energy, or regulated industry environment.