Family Resource Specialist

Family Resource Specialist

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location of this position is remote with an expected schedule of 8:00am-5:00pm Monday-Friday. Candidates must reside in Florida or North Carolina.

What You'll Do

As a Family Resource Specialist, you will provide direct support to patients and families in addressing social needs, working collaboratively with community partners and care team members to close gaps related to non-medical drivers of health. In this role, you will assist in building and strengthening community relationships, identifying and maintaining a robust network of resources, and offering non-clinical support, guidance, and education to families navigating the unique challenges of caring for children with complex medical and behavioral health needs. In this position, you will:

• Identify resources and community support available to the family or caregivers
• Provide information, referrals, and non-clinical assistance with linkage to medical, psychosocial, and basic needs services
• Empower families to advocate for themselves by providing education, guidance, and supportive tools to navigate systems and access needed services.
• Assist with accessing specific programs and supports to address psycho-social needs both within Imagine Pediatrics and in the larger community
• Advocate with community agencies for, and on behalf, of clients and families to decrease service gaps and remove barriers to services
• Connect with relevant internal staff and providers to assist with system navigation, including eligibility, pediatrics, behavioral health, public health, etc.
• Assist in development of an internal community resource library (but do not create clinical library materials)
• Provide linkage to community-based resources and school-based services
• Network with new and established community resources to increase knowledge of services
• Administratively document memoranda of understanding (MOU) for partnerships with outside community agencies
• Develop effective working relationships with interdisciplinary care teams
• Participate in ongoing scheduled consultations with an interdisciplinary team regarding administrative and non-clinical resources provided to family and caregivers
• Perform other duties as assigned

What You Bring and How You Qualify

First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role you will need:

• Bachelor's degree or higher in healthcare, behavioral health, or social services related field preferred
• Certification as a Community Health Worker highly desired
• Familiar with navigating social service agencies
• Must have reliable transportation, a valid Driver's License, and ability to produce a copy of current auto insurance certificate
• Experience with resourcing and telephonic services
• Bilingual Spanish preferred
• Work hours are from 8am-5pm Monday-Friday

What We Offer (Benefits + Perks)

The hourly rate for this position ranges from $25-30/hr in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Additional benefits to be detailed in offer

What We Live By

We're guided by our five core values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.