Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

I’ve been proudly leading our agency since July 2021, though my journey with State Farm began years earlier as a team member. That experience provided me with the knowledge and skills to build a strong foundation for our close-knit team of six, including myself. Collaboration and mutual support are at the heart of everything we do.

I offer my team several benefits, including license reimbursement, a health insurance stipend, flexible work schedules, and personalized mentorship for those aspiring to become agents themselves. My background in sociology, which I studied at Northern Illinois University, has shaped my leadership style and my commitment to fostering meaningful relationships within the team and with our customers.

Outside of work, I enjoy playing guitar and rooting for my favorite Chicago sports teams. If you’re looking for a supportive environment where your growth is prioritized and your contributions truly matter, I’d love for you to join our team!

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Christian Moore - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer