Bilingual (Spanish) Pre-Arranged Funeral Specialist

Job Description

Job Description

We are looking for a Pre-Arranged Funeral Specialist at San Jose Palm Funeral Home in Hialeah, FL. The Pre-Arranged Funeral Specialist is responsible for generating pre-need funeral sales only at locations that operate as standalone Funeral Homes with no cemetery operations. This role focuses exclusively on educating families, presenting pre-arrangement options, and writing pre-arranged funeral (PAF) contracts.

The Pre-Arranged Funeral Specialist will build relationships within the community, guide families through funeral planning decisions, and ensure accurate completion of all required documentation. This position plays a key role in improving funeral-home-only retention and increasing pre-arranged funeral penetration.

Responsibilities

Sales & Customer Interaction

• Generates pre-arranged funeral (PAF) sales only for assigned funeral home locations.
• Conducts professional presentations explaining funeral pre-planning options and benefits.
• Schedules and conducts appointments with families through in-person meetings, phone, and digital platforms.
• Demonstrates the ability to overcome objections, explain product offerings, and close PAF contracts.
• Actively educates families about travel protection, funeral funding, and service package options.

Prospecting & Community Engagement

• Build relationships within the community to generate leads and educate families on the importance of pre-planning.
• Prospects daily through approved methods: phone outreach, community events, seminars, workshops, mailers, and referrals.
• Represents the funeral home at outreach events, senior centers, churches, veteran groups, and other community partners.

Operational Responsibilities

• Completes documentation accurately, including all contract requirements for pre-arranged funeral sales.
• Uses CRM to track leads, appointments, activities, and follow-up tasks.
• Maintains expert knowledge of products, service offerings, state compliance requirements, and funding regulations.

Qualifications

• High School Diploma
• Bilingual in English & Spanish is Required
• Valid driver’s license and a satisfactory driving record
• Must have reliable transportation
• Must obtain required sales license within reasonable time based on the state’s turnaround time (only applicable in specific states)
• No experience in the Funeral profession required

Pay

Base pay plus commission

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

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