Operations Technician

$25 - $30 per hour

Collabera

Charlotte, NC

Description

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Operations Technician

Remote: Charlotte, North Carolina, US

Salary Range: 26.00 - 30.00 | Per Hour

Job Code: 371444

End Date: 2026-10-02
Days Left: 24 days, 4 hours left

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Position: Optical Transport Technician

Type (Contract, C2H): 12 Month Contract

Location:100% Remote

Pay Range: $25 - $30/hr

Day to Day:

Monitor and troubleshoot optical transport network issues and fiber cuts.
Work tickets cradle-to-grave, including documentation, customer communication, and resolution.
Troubleshoot DWDM and other optical transport network issues.
Perform scheduled maintenance during after-hours maintenance windows.
Collaborate with engineers and other technicians through a 24/7 remote NOC environment.
Escalate complex technical issues when needed and provide shift-to-shift handoffs.

Must Haves:

NOC or network operations experience in a high-volume, fast-paced environment.
Hands-on experience with optical transport / DWDM networks.
Strong troubleshooting and break/fix experience.
Experience working tickets from start to finish with detailed documentation.
Strong communication and customer service skills.
Experience with Ciena 6500, RLS, or WaveServer.
Experience with Infinera optical equipment.

Plusses

SONET experience.
Experience supporting dark fiber, lit services, or managed optical networks.
Experience working with multiple optical transport technologies.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).

Job Requirement

Ciena 6500
DWDM
NOC
Infinera

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Recruiter
Email
Phone
Ankita Pareek
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Vacancy posted 3 days ago

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