Operations Associate

Job Description

Job Description

Americo is hiring a full time Operations Associate to join our expanding team!
The hours for this position are Monday – Friday, 8:00 AM – 5:00 PM , on site at our downtown Kansas City, MO office location.

Overview

This department is responsible for managing the full lifecycle of agent onboarding, compliance, and maintenance in accordance with federal, state, and corporate guidelines.
This role supports agents, IMOs, and internal stakeholders and plays a key role in ensuring accurate and timely agent contracting, compliance tracking, and processing activities within established guidelines and service level expectations.

Key Responsibilities

• Complete thorough reviews of agent contracting applications, including background investigations and data entry into source systems.
• Review, evaluate, and take appropriate action to onboard agents in compliance with regulatory and company requirements.
• Process state appointments and terminations in accordance with state and corporate guidelines.
• Manage maintenance requests including Errors & Omissions (E&O), Producer Errors, Anti-Money Laundering (AML), and continuing education compliance.
• Communicate daily with agents, IMOs, and internal customers to support contracting and compliance activities.

Required Qualifications

• Detail-oriented with a strong sense of urgency.
• Ability to prioritize work and manage competing deadlines effectively.
• Strong independent problem-solving abilities.
• Demonstrated ownership mindset with the ability to take initiative and follow through on tasks.
• Ability to work effectively in a team environment.
• Typing speed of at least 40 words per minute.

Preferred Qualifications

• Prior experience in insurance, operations, or agent contracting.
• Familiarity with compliance requirements such as AML, E&O, and state licensing processes.

About Us

Americo: We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What You’ll Love About Working at Americo:

Compensation
Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development
We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance
We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a maternity and parental leave program, along with paid STD and LTD.

Health and well-being
We are committed to your health and are pleased to offer flexible benefits designed to support you and your family, with high quality coverage and meaningful company contributions.

Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility, along with dental and vision coverage. Additionally, we provide company paid life insurance, disability coverage, a confidential EAP, a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.

Future planning
Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back
We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more.

The fun stuff
Americo participates in the Kansas City Corporate Challenge and hosts various company events throughout the year.

Bustling environment
Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.