Service Technician Lead

Pay Range: $25 - $28 Hourly, depending on experience Benefits Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship Job Overview The Technician Lead Tech Svcs will professionally diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide coverage for Fountain Install and Vendor Delivery as needed; assist in training and support of Equipment Services (EQS) team and supports the Territory Manager (TM) with daily responsibilities. Duties & Responsibilities Diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction; properly manage tools and parts; maintain records and reports, safely and efficiently per Company standards. Assist Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers. Complete and, or proctor all required training, including but not limited to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintain updates and documents related to all equipment. Lead special projects as assigned. Drive safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle if required. Operate handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability. Maintain responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job. Provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition. Knowledge, Skills, & Abilities Must be able to lift 100 pounds. Drive and ride for long periods. Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices. Operate vehicle, hand trucks, stair climbers, product carts, vendor dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches. Work inside and outside customer locations, in uncontrolled temperatures. Experience in the electrical and, or refrigeration field is required. Computer and analytical skills are necessary along with the ability to work closely with teammates and management. Reactive Service experience with certification on all Coca-Cola Consolidated (CCC) and Coca-Cola North America (CCNA) equipment types as well as refrigeration is required. Experience in a leadership role. Minimum Qualifications High school diploma or GED. Knowledge acquired through 1-3 years of work experience. 1-3 years previous tech experience. Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months. Ability to obtain and maintain a Department of Transportation (DOT) physical. Ability to obtain forklift and pallet jack certification. Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration. Preferred Qualifications Prior leadership experience. Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months if necessary. Ability to obtain and maintain a Department of Transportation (DOT) physical. EPA Level 1 Refrigeration certification preferred or ability to obtain this certification. Ability to obtain forklift and pallet jack certification. Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration. Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled. Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr Heartland Coca-Cola Bottling Company, LLC