Call Center Manager

Call Center ManagerNW Baths | Hobart, IN Compensation: Salary + Bonus OpportunitiesHobart, IN (In Person)Confirmation Call Center ManagerCreating a fresh solution to bath remodeling, NW Baths offers stylish, cost-effective, and low-maintenance bathroom remodeling solutions for homeowners seeking quality, value, and long-lasting results. Our company was founded to address the lack of quality workmanship available in the marketplace, and we have built a reputation for delivering exceptional products and customer experiences.As one of the fastest-growing bath remodeling companies in the region, NW Baths is seeking an experienced Confirmation Call Center Manager to lead our Hobart, Indiana call center team. The ideal candidate will have strong leadership abilities, excellent communication skills, customer service experience, and the ability to motivate a team to achieve performance goals.This is an exciting opportunity for a driven professional who thrives in a fast-paced environment and enjoys helping build successful teams.ResponsibilitiesSchedule and confirm appointments for the sales teamHire, train, coach, and manage Call Center RepresentativesAnswer inbound calls and make outbound confirmation callsMaintain exceptional customer service standardsManage and coordinate sales representatives' schedulesMonitor daily call center activity and performance metricsEnsure quality and accuracy of appointment setting and lead managementHandle customer concerns and resolve issues professionallyTrack and report weekly and monthly performance resultsMotivate the team to achieve and exceed company goalsAchieve weekly and monthly appointment and revenue quotasQualificationsPrevious call center management or supervisory experience requiredStrong leadership, coaching, and team-building skillsExcellent communication and interpersonal abilitiesCustomer service experience requiredSales and appointment-setting experience preferredStrong organizational and time-management skillsComputer proficiency and experience with CRM systemsAbility to work evenings and weekends as neededStrong problem-solving and conflict-resolution skillsGoal-oriented with a track record of achieving performance objectivesWhat We OfferCompetitive base salaryMonthly and performance-based bonus opportunitiesPaid trainingCareer growth and advancement opportunitiesSupportive and team-focused work environmentStable and growing companyOpportunity to lead a successful and expanding call center operationIf you are a motivated leader with a passion for customer service, team development, and driving results, we encourage you to apply today and become part of the growing NW Baths team in Hobart, IN. Build a rewarding career while helping homeowners transform their homes.