Loan Servicing Specialist

Job Details Job Location: Tenaya – Las Vegas, NV 89128 Salary Range: $22.10 - $24.55 Hourly Job Category: Credit Union - Financial Services Responsibilities Researches and analyzes loan file data to resolve issues and member inquiries. Review daily, weekly, and monthly reports. Complete requests for fee and payment reversals on loans as well as requests for loan extension and due date changes. Assist in tracking required collateral insurance as well as process insurance adjustments, refunds, or reimbursements for loans. Handle certain aspects of insurance product claims, cancellations, and member issues. Coordinate and assist in the claim process with CUNA Mutual for debt protection claims, to ensure prompt payment reimbursement to the organization. When applicable, coordinate this effort with the Collections department. Assist with documentation and title information for the collections department for the repossession process. Monitor and process loan payoffs as well as provide the communication to dealerships, insurance companies, and any appropriate parties in an accurate and timely manner. Track all Deed and Title policies for our HELOC portfolio. This also includes processing reconveyances when the loans have been paid in full and closed. Manages all incoming fax and email correspondence that pertains to loan servicing. Respond to member problems and requests, when necessary, and assists with completion of forms and documents. Maintain a variety of loan records, documents, and files which includes maintaining the vault and our storage records at Iron Mountain. Assist in training other team members. Work as part of an in-branch and remote team to ensure that Members and co-workers are assisted in a "Service First" manner. Produce quality work efficiently and free from errors. Follow guidelines and policies such as Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z intended to limit risk and exposure for the organization and its members. Provide member service in accordance with CCU standards. Qualifications High School diploma or equivalent. Knowledge and understanding of consumer lending procedures, practices and policies and credit fundamentals as would normally be acquired through experience in branch operations. #J-18808-Ljbffr CLARK COUNTY CREDIT UNION