Operations Manager

Compensation: Competitive hourly wage, tips and bonus opportunity

About Us: As Seen on Oprah, Undercover Boss, ABC's Shark Tank, Millionaire Matchmaker, HGTV's House Hunters, and more...

With 150+ franchise locations across the U.S., College HUNKS Hauling Junk and Moving® is the largest and fastest-growing junk removal and moving franchise in the country. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJ is an ideal place to flourish and grow as a professional.

COMPANY PURPOSE :  Move the World

COMPANY MISSION:   To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight, and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). 

COMPANY VISION :  To be the largest, most popular employer of a collegiate workforce and a Launchpad of business ownership, bringing back the American Dream to college students and their parents. 

CORE VALUES: Building Leaders; Listen, fulfill, and delight; Always Branding; Create a Fun Enthusiastic team environment

About You :

We are seeking a driven individual that is motivated by client satisfaction and continued success. College HUNKS Hauling Junk and Moving is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody the College HUNKS core values, and deliver world-class customer service and continue to build a strong company culture in our location. 

Essential Duties and Responsibilities:

1. 100% client amazement and loyalty
2. Interact with clients in a friendly, and professional manner at all times creating a memorable experience and repeat business.
3. Business Operations Safety and truck safety
4. Establish value and price appropriately so the client understands the value they received for the price they were charged.
5. Managing P & L and annual budgets
6. Utilize systematic hiring and training process.
7. Conduct client estimates for Moving and Junk Removal services as needed.
8. Manage staff scheduling.
9. Boost team member awareness of company mission and vision to be measured by achieving team member goals.
10. Run franchise operations to ensure revenue and profitability targets are met.
11. Work closely with Franchise Partner to implement and build new systems and processes.
12. On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
13. Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
14. Attend periodic learning and training events.
15. Produce and review operational reports to make operational decisions.
16. Execute monthly marketing plans.

Required Education & Experience:

1. Bachelor’s Degree in Business Management preferred or equivalent/relevant on-the-job experience.
2. 3 years experience managing a service industry operation preferred
3. Sales, Marketing, and Operations/Systems Management.
4. Confident and proactive communicator; must be able to manage positive relationships with clients and team members
5. Must be extremely reliable, punctual, and detail-oriented.
6. Must be safety and liability conscious.
7. Must be excellent at multi-tasking.
8. Strong written, verbal, and presentation communication skills.
9. Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
10. Construction background and experience with basic power tools preferred.
11. Thrive in a fast-paced and growing industry.

Preferred Experience :

1. 2 years experience managing junk or moving company operating location