Workers Compensation Claims Associate

Job Description

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at

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CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

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Workers' Compensation Claims Associate (Entry Level)

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We're looking for a detail-oriented team member to help manage workers' compensation claims from start to finish. In this role, you'll review claims, coordinate with medical providers and adjusters, and help keep cases moving toward a fair, timely resolution. You'll get hands-on training in New York workers' comp processes and grow your skills in claims handling, medical billing, and case management.

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What You'll Do

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You'll take ownership of a caseload of claims, starting with more straightforward files as you learn the ropes. Day to day, that means reviewing case details, checking in with claim adjusters, and making sure paperwork and deadlines are tracked accurately. You'll learn to read and respond to official rulings, keep your case notes and spreadsheets current, and follow up consistently so nothing falls through the cracks.

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You'll also work closely with a few key teams: the billing department to resolve outstanding claims, the verification team to flag any changes to a case (like a new carrier or billing address), and your supervisor whenever an issue needs extra support. Strong phone and email communication matters here, if an email isn't getting a response, you'll be expected to pick up the phone and follow through.

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Over time, you'll build familiarity with the standard forms and rules used in New York's workers' comp system, and you'll be expected to hit a steady daily caseload once you're up to speed.

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What We're Looking For

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• Some exposure to workers' compensation, billing, or insurance claims is a plus, but not required
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• Comfortable learning new systems and processes quickly
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• Organized, detail-oriented, and able to manage multiple cases at once
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• Clear written and verbal communicator
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• Able to work independently and stay productive under deadlines
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• Basic understanding of confidentiality/privacy practices (HIPAA) is helpful, or willingness to learn
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Hourly Rate/ Salary is depending on experience.