Operations Support Assistant

Job Title

Duties

Admin/Clerical: Assists in answering phones when needed and makes limited electronic entry of the fisher house registration forms. Reports incident/injury rule violations to management. Generates and prints the housekeeping report. Assists volunteers in accomplishment of their tasks. Provides volunteers and others with orientation tours of the facility areas.

Guest Services: Assists guests with checking in/out. Demonstrates how to use room amenities. Responds to guest's special requests. Report any changes in status or areas of concern to management. Assures guest satisfaction by inquiring about comfort and needs. Elevates complaints to management. Provides general information and facility policies on access and behaviors.

Inventory: Collects lost and found items for issue and/or returned to guests. Checks household and inventory items for damage. Maintains inventory of linen and amenity items. Checks inventory of linens and cleaning materials. Monitors and issues replacement items for guest rooms (i.e., bedding items, shower curtains, etc.). Counts linen items sent out and returned to facility for contracted cleaning. Accepts donations and disseminates items accordingly.

Facility Operations: Performs light housekeeping duties such as dusting, vacuuming, picking up and taking out trash. Implements energy efficiency by turning off electronic items and devices whenever possible. Performs minor maintenance and grounds keeps utilizing hand and motorized tools. Assists management in quality checks of rooms and common areas. Inspects wear and tear of items in room. Identifies items needing replacement. Performs minor repairs on equipment. Replaces items and updates inventory list accordingly. Controls hazardous materials and pest control chemical usage, Material Safety Data Sheet (MSDS) binders and proper signage. Initiates and submits maintenance work order items. Adheres to safety and physical security regulations and standards. Accompanies contractors, emergency personnel and other laborers as necessary while in the buildings to ensure guest safety. Ensures the security of all buildings. May operate government vehicles (sedan, trucks, golf carts, etc.) to transport supplies or guests to and from medical treatment facilities upon request. Performs other related duties as assigned.