Call Center Agent

Call Center Agent Carrier Payables Department

Our staffing agency is hiring a Call Center Agent Carrier Payables Department for a well-established logistics company in Lowell, AR. This is a full-time contract-to-hire position with a MondayFriday schedule from 8:00 AM4:30 PM. The Call Center Agent Carrier Payables Department will help carriers with payment and billing questions while working through a high volume of daily requests. The ideal candidate is dependable, detail-oriented, comfortable using a computer, and able to solve problems efficiently.

Key Responsibilities

• Process a high volume of loads and daily tasks.
• Research missing paperwork and reference numbers.
• Help resolve billing and payment issues.
• Answer carrier questions about payables and invoices.
• Review rates, fuel surcharges, deductions, and payments.
• Process refunds for duplicate payments.
• Review invoices and financial reports for errors or discrepancies.
• Research and resolve payment issues.
• Document actions and communications in company systems.
• Communicate professionally with carriers and internal teams.
• Escalate issues when additional assistance is needed.

Qualifications

• Previous customer service, call center, billing, or office experience is preferred.
• Strong communication and problem-solving skills.
• Good attention to detail.
• Comfortable working with computers and multiple systems.
• Able to work in a fast-paced, high-volume environment.
• Dependable and able to work independently.
• Able to handle confidential financial information professionally.