Senior Account Manager

Senior Account ManagerThe Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at the South San Francisco location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.What You'll Do:Strategic Client LeadershipServe as the senior point of contact for key and high-value client accountsBuild & maintain long-term partnerships and act as a trusted advisor on logistics strategyDevelop a strong understanding of client objectives to identify growth opportunities and enhance service deliveryLead client meetings, presentations, and business reviewsRevenue Growth & Account DevelopmentManage and grow a portfolio of strategic accounts, driving revenue expansion and profitabilityIdentify cross-selling and upselling opportunities across service linesSupport new business development through networking, referrals, and industry engagementSupport leadership and contribute to pricing strategies and market positioning initiativesProject & Operational OversightOversee successful execution of complex domestic and international logistics projects from inception to completionEnsure projects are delivered on time, within budget, and to the highest service standardsAct as the escalation point for operational challenges and client issuesCoordinate cross-functional teams to ensure seamless delivery across all service areasFinancial Ownership & Performance ManagementManage account financials, including quoting, billing, cost control, and margin optimizationMonitor & manage project profitability and implement strategic adjustments when neededAchieve and exceed individual revenue targets (increased expectations aligned to seniority)Provide forecasting, reporting, and performance insights to leadershipCompliance & Risk ManagementEnsure accuracy and compliance of all regulatory documentation, including CITES, NOAA, and U.S. Fish & Wildlife requirementsMaintain expertise in international shipping regulations and risk management/mitigationEnsure all client deliverables meet legal, insurance, and company standardsLeadership & Team DevelopmentMentor and support Account Managers and junior team membersShare best practices and contribute to team developmentProvide guidance on complex accounts and support issue resolutionFoster a collaborative and high-performing team environmentCross-Functional CollaborationPartner with senior leadership (VPs, Directors, General Manager) on key accounts and strategic initiativesCollaborate with global offices to ensure service consistency and excellenceSupport internal process improvements that increase operational efficiency and enhance client outcomesQuality Assurance & Continuous ImprovementChampion service standards and brand valuesAnalyze client feedback and implement improvementsLead post-project reviews to drive operational efficiency and innovationGeneral ResponsibilitiesComply with all company policies, procedures, and Health & Safety regulationsAct in the best interests of the organization and its clientsRepresent the company as a senior ambassador in all professional interactionsWhat We Are Looking For:Education, Experience and SkillsBachelor's degree or equivalent professional experience7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industryDemonstrated success managing complex, high-value client accounts and revenue-generating portfoliosStrong commercial acumen with a proven ability to drive account growth, profitability, and client retentionIn-depth knowledge of logistics operations, import/export compliance, and pricing strategiesExcellent leadership, communication, presentation, and negotiation skillsExperience mentoring, coaching, or supporting junior team membersProficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)Why Join This Opportunity?Work with a globally recognized leader in fine art logisticsPartner with prestigious, high-value clientsPlay a strategic role in business growth and client successCollaborative, high-performance environment with strong leadership supportIf you are passionate about delivering exceptional client outcomes and driving continuous improvement, we encourage you to apply today and join a growing team.