Service Concierge

Salary Range $24.76 - $30.94* Job Description: WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. What This Position is All About The Service Advisor is responsible for elevating the shopping experience by welcoming visitors to the store, providing directions and answering questions to help customers efficiently get to their desired location. The Service Advisor has a strong working knowledge of the store, the designers it carries as well as the many services offered and they use this knowledge to provide customers with personalized assistance to enhance their shopping experience. Who You Are: You help build teams and believe that teamwork is critical for long lasting success You lead by example, are responsible and thoughtful, creative and energized Your delivery-focus is always on the most memorable customer experience You understand how important it is to get buy-in, and so you are patient and deliberate with your communication, able to adjust and change wherever necessary Great networking and relationship management skills. You Also Have: Proficient in MS Word, Excel, PowerPoint, Outlook, IPAD, etc. Technologically savvy The preferred candidate is fluent in multiple languages to better service the New York Store's client base; preferred second language is Mandarin As The Service Advisor, You Will: Create a Welcoming Environment Immediately welcome customers as they enter the area and proactively offers assistance Provide a dynamic service presence to each location Be skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them guidance or directions Be knowledgeable of store layout, current merchandise assortment and able to direct Customers to the appropriate area Ad hoc responsibilities as needed Elevate the Shopping Experience Be able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, and how much time customer has, etc. Have a strong network of Style Advisors throughout the store and leverages these relationships to pair the right Style Advisor to a new customer based on the customer's needs Thoroughly knowledgeable on all in-store services and proactively offers the appropriate service to a customer to further personalize and enhance their shopping experience Problem Solve Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment Be able to understand a customer's concerns and quickly determine solutions with limited supervision Your Life and Career at NM: Be a part of a team of disruptors focused on stores and redefining the luxury experience. Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time Associates (including medical, vision and dental) An amazing Associate discount SALARY AND OTHER BENEFITS: Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors. Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.