Security Operations Manager

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. Job Skills / Requirements Shift Schedule - Monday - Friday 8:00AM - 5:00PM Summary of Duties: Oversees the daily operation of the terminal or areas of responsibility. Greets employees/agents, establishes schedules and assignments, discipline and evaluates employees. Provides required, identified training, and keeps agents informed of changes in procedure, hours or operation, or upcoming requirements. Plays an active role in overall safety program and assures operations are performed in accordance with established safety practices. Manages the financials of area of responsibility. Maintains accurate timesheets and attendance records for payroll. Responsibilities: Create, maintain, and manage strong client relationships with an emphasis on growth Thorough knowledge of federal, state local and client regulations. In addition to knowledge of post specifications. Emergency procedures, client policies and procedures Will handle staff scheduling, oversee staffing levels, involve in hiring and training and payroll Guides a team of managers, supervisors, leads, and other support staff Meet with client regularly, provide status updates, ensure contract compliance and customer needs are met Consistently audit and evaluate the quality and capabilities of the staff: coach and support staff to actively address gaps Oversees financials and labor management metrics, provides performance analysis support to ensure the understanding of performance drivers for revenue and operating cost variances Oversees assignments to ensure that positions are covered, and that the Client is being services in accordance with their needs. Responsible for replacing staff due to call offs and time off requested. Trains agents, disciplines, evaluates, and documents employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employee in altering their behavior. Commends employees for outstanding achievement. Acts as a safety monitor in their area to make sure that employee’s are using proper lifting techniques and that all safety regulations are being met. Assesses equipment and building maintenance needs and reports findings for repair or replacement. Prioritizes work assignments to maintain efficiency or replacement. Monitors sign-in and sign-out of employee timesheets to assure accuracy of employee’s hours. Prepares reports, investigates, response to questions and provides documentation. Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to their manager or proper authority. May be requested to perform other duties as assigned based on Manager’s needs or airline activity. Additional Information / Benefits Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan This is a Full-Time position 1st Shift , Mon-Fri - 8:00am - 5:00pm . #J-18808-Ljbffr