Senior Benefits Analyst

Responsibilities Manage day to day enhancements and fixes of ServiceNow HR Facilitate the requirements, design, testing, and delivery of projects and system enhancements Ensure the accurate collection, control, processing, and maintenance of confidential employee record data Collaborate with different Fidelity teams Manage the end to end implementation of ServiceNow enhancements and defects Research and advise on existing and upcoming capabilities of ServiceNow Research and implement solutions to incidents and requests Update standards and procedures documentation as required Coordinate & Publish HR Knowledgebase articles Assist with the creation of automated test scripts for future upgrade releases Leverage business process and system processes to propose technical/non-technical solutions Build trust and leverage relationships with key business partners Requirements 3-5+ years ServiceNow configuration experience or 1-2+ years ServiceNow development experience required Bachelor’s degree or equivalent work experience A minimum of 2+ years Business / Systems Analyst experience Experience in another Human Capital Management (HCM) or HR System Management (HRSM) software such as Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG HR Service Delivery Platform is a plus Experience in Human Resources a plus, but not required Coding experience would be a nice to have (JavaScript) Experience with requirements definition, documentation, and refinement Experience with end to end test planning and execution Strong analytical and problem-solving skills, with high attention to detail Strong written and communication skills Experience in a fast paced, agile environment. You are highly organized and have a strong ability to prioritize and work under tight deadlines You understand the importance of being detail oriented complemented by a high degree of accuracy You have good business judgment and ability to maintain confidentiality of all data. Core Competencies Demonstrates expertise in ServiceNow configuration and development, with a strong focus on managing HR system enhancements and ensuring data accuracy. Proficient in requirements analysis, testing, and collaboration across teams to deliver effective solutions. #J-18808-Ljbffr