Care Coordinator - Adolescent Health

Job Description

Job Title: Care Coordinator - Adolescent Health

The Mount Sinai Adolescent Health Center (“MSAHC” or the “Center”) works to break down racial, social and economic barriers to health care and wellness for young people by providing vital services - high quality, comprehensive, integrated and confidential - for all who come to the Center or school-based health facilities, at a low cost to them. The MSAHC advances adolescent and young adult health as a national imperative by serving as a leading center of clinical care, specialized training, innovative research and advocacy.

The Care Coordinator will provide trauma-informed services guided by a health equity framework, promoting culturally and developmentally appropriate care for at-risk adolescents (ages 10–26) and their families in an integrated medical and mental health primary care setting at MSAHC. The care coordinator will assess and address patient needs, especially those related to accessing concrete support (e.g. housing, food, legal and educational support). They will actively partner with patients to identify support and solutions, involving them in decision-making about their care and work to develop goals that are measurable, attainable, and tailored to the individual, while also addressing any challenges that arise.

This role emphasizes whole-person care by integrating behavioral, medical, and social support to address mental health, substance use, psychosocial challenges, and health-related social needs that impact patient outcomes. The Care Coordinator also engages families and caregivers as necessary to support follow-through and healthy adolescent development. Services are trauma-informed and guided by a health equity framework, promoting culturally and developmentally appropriate care for diverse adolescent populations.

Qualifications

• Bachelors degree (e.g., BSW, BA).

• Experience in adolescent behavioral health, case management, primary care, or community health.

• Attend Epic Scheduling Training.

• Excellent engagement, assessment, and collaborative skills, with ability to work flexibly in a high-volume, fast-paced setting.

• Knowledge of adolescent development, Family engagement, advocacy skills mental health, and SDOH.

• Strong communication, care coordination, and documentation skills.

• Knowledge and practice of Motivational Interviewing (MI) to engage adolescents and families, support behavior change, and promote self-efficacy.

• Experience working with underserved youth populations.

• Experience in integrated or collaborative care models preferred.

• Bilingual skills (English-Spanish) preferred.

, 186 - Social Services - MSH, Mount Sinai Hospital

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,661.00 - $79,823.56 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Responsibilities

• Care Coordinator will be assigned patient referrals and will complete screening for the purpose of identifying needs (food, housing, legal, educational support).

• Facilitation of appointment scheduling for dental and optical services (identified by care coordinator during assessment or by primary care team) at the Adolescent Health Center.

• Coordinate referrals to specialty behavioral health, substance use treatment, and community resources.

• Collaborate with primary care providers, behavioral health clinicians, psychiatric consultants and community resources.

• Identify and address social determinants of health (SDOH) affecting adolescents, such as housing instability, food insecurity, transportation, and safety concerns.

• Monitor progress over time, adjust care plans in collaboration with the primary care team, and promote resilience and healthy coping strategies.

• Engage caregivers and families in care planning and education, respecting confidentiality and adolescent consent laws.

• Participate in case reviews, interdisciplinary care team meetings, and quality improvement initiatives.

• Document screening/assessments, and outcomes accurately in the EHR.

• Track follow-up appointments and ensure continuity of care.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58661 - $79823.56 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.