IT Field Service Support

Job Description

Job Description

Description

JOB OVERVIEW

The IT Field Service Support serves as the first point of contact for end users seeking IT hardware and software support, ensuring that our client can operate efficiently. Your primary focus will be on the maintenance of infrastructure and systems critical to the operations of a distribution center and office environment, to include desktop PCs, printers, network equipment, software applications, warehouse and supply chain technologies. This role involves assisting end users through various support methods including in-person and remote support, phone, and through a ticketing system. The technician utilizes diagnostic tools and follows established procedures and policies to troubleshoot and manage incidents to resolution or escalation.

This is an onsite position working out of the USA office in Columbus, OH supporting multiple divisions globally under general direction from the Service Desk Manager. You will support the Company’s core business applications. Assist in the configuration, implementation and maintenance of various technologies managed by IT for a local business partner. You must be willing to work onsite for an extended period as required by business needs.

DUTIES AND RESPONSIBILITIES

Serve as a first point of contact for end users seeking technical assistance.

Assist end users through various support methods including in-person and remote support, phone, and through a ticketing system.

Support global Würth business partners by resolving technical issues, facilitating communication across time zones, and ensuring adherence to service standards.

Ability to communicate technical issues in non-technical terms.

Maintain consistent communication with end users regarding the status of their tickets and projects until completion.

Collaborate with client HR and other departments to ensure timely and effective IT onboarding for new employees, including but not limited to account setup, hardware provisioning, and access to required systems.

Comply with service level agreements (SLAs) and prioritize issues based on urgency and impact.

Create and maintain technical knowledge base article documentation for end users and IT team.

Escalation of tickets to the appropriate support teams in accordance with escalation procedures and service level agreements (SLAs).

Accurately document all actions taken, troubleshooting steps, and resolutions within the ticketing system to ensure clear communication and proper recordkeeping.

Accurately document all time spent on assigned tickets to support accurate billing and reporting.

Procure, deploy and troubleshoot hardware, including desktops, laptops, mobile phones, tablets, thin clients, printers, peripherals, handheld scanners etc. to ensure optimal performance and user satisfaction.

Configure, install, maintain and upgrade computer systems hardware and software.

Monitor and maintain the use of the networked printers and copiers.

Provide support for commonly used business applications, assisting end users with basic functionality, troubleshooting issues, and escalating when necessary.

Assist in the organization and inventory of all hardware and software assets.

Deliver basic technical training and guidance to end users upon request or when applicable.

Support and provide troubleshooting for a variety of IT systems and applications, including but not limited to Active Directory, Microsoft 365, VOIP phone systems, VPN connectivity, Logistics and CRM software solutions, Citrix Products, printer maintenance and installation, and general application support.

Administer Mobile Device Management (MDM) software to manage mobile phones, tablets, handheld scanners.

Promote and adhere to IT security best practices and organizational policies, including password management, data protection, acceptable use, and access control standards. Assist end users in understanding and complying with these policies.

Support a variety of additional projects and tasks assigned, contributing to team objectives and company initiatives.

Must work on-call, including weekends, based on business needs.

Must be willing to travel occasionally to company locations to assist with incidents, project tasks, preventative maintenance, asset inventory and asset recycling.

Must work onsite for an extended period as required by business needs.

Utilize AI tools to support troubleshooting, improve efficiency, and enhance productivity.

SKILLS AND QUALIFICATIONS

Associate degree with focus in computer science, information systems or related field; Preferred Bachelor’s degree with a focus on computer science, information systems or related field.

2+ years of hardware troubleshooting and help desk support experience.

Understanding of network technologies (LAN, WAN, Wireless, Firewalls, Routers, Switches)

A+ Certification and ITIL Foundation Certification Preferred.

Excellent communication skills (verbal and written) and high level of customer service.

Available to participate in on call after-hour support rotations, as needed, to meet business demands and ensure continuity of service.

Available to travel to company locations.

Experience with MDM software such as Intune, XenMobile, ManageEngine or similar is desired.

Demonstrate a solid understanding of computer operating systems, Microsoft Office Products, Active Directory, networking, mobile devices, printers, and other technology products to effectively support end users.

Ability to manage multiple tasks simultaneously while effectively prioritizing service desk tickets based on urgency, impact, and SLA requirements.

Capability to diagnose and resolve basic technical issues using strong problem-solving, diagnostic, and decision-making skills, while proactively identifying and addressing potential problems before they escalate.

Perform duties with minimum supervision, and participate in cross-functional projects as scheduled

Skills

hardware troubleshooting, software troubleshooting, microsoft office, intune, Ticketing System, Customer Facing, Network, warehouse experience, Distribution center, Zebra

Top Skills Details

hardware troubleshooting,software troubleshooting,microsoft office,intune,Ticketing System,Customer Facing,Network

Experience Level

Intermediate Level

This is a Contract position based out of Columbus, OH.

The pay range for this position is $30.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus,OH.

This position is anticipated to close on Sep 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.