Case Manager - TBRA

Meaningful work. Real results. A team that has your back. At First Step House, the work is demanding and deeply meaningful. Every role contributes to helping people achieve recovery, housing, and stability. We hold ourselves accountable to outcomes, but we also look out for each other. Salt Lake City, Utah, United States - 84102 Help Families Stay Housed. Build Stability. Change Lives. At First Step House, our mission is simple but powerful: We help people build lives of meaning, purpose, and recovery. We're looking for a compassionate and dedicated TBRA Case Manager to join our team. If you're passionate about helping individuals and families overcome housing barriers, prevent homelessness, and achieve long-term stability, this could be the perfect opportunity for you. Why You’ll Love This Role As a TBRA (Tenant-Based Rental Assistance) Case Manager, you’ll work directly with individuals and families who are at risk of homelessness, helping them access rental assistance, navigate the housing process, and build the skills and resources needed to maintain permanent housing. You’ll play a critical role in helping clients overcome barriers, connect with community resources, advocate with landlords, and develop personalized Housing Action Plans that support long-term success. Every day offers the opportunity to make a meaningful difference by helping people find safe housing, increase self‑sufficiency, and build a more stable future. Looking for Better Work‑Life Balance? Enjoy a 36-hour work week while maintaining full‑time benefits. Pay: $46,353.60 annually Schedule: Monday‑Friday with flexible hours We believe in taking care of the people who take care of others. Robust Paid Time Off program that grows with your tenure 15 Paid Holidays annually, including your birthday 401(k) employer matching Annual merit increases and bonus opportunities Medical, Dental, Vision, and Life Insurance Meaningful work with a mission-driven organization Opportunities for professional growth and development What You’ll Do As a TBRA Case Manager, you will: Screen clients and determine program eligibility Collect and verify household income and eligibility documentation Develop and implement individualized Housing Action Plans (HAPs) Assist clients throughout the housing process, including housing searches, applications, utility setup, move‑in coordination, and landlord communication Support clients with budgeting, credit improvement, housing retention, and self‑sufficiency goals Utilize a progressive engagement approach to tailor services to each household’s needs Provide ongoing case management and regular client meetings Connect clients with employment, educational, healthcare, financial, and community resources Build collaborative relationships with landlords, service providers, and community partners Advocate for clients and assist in resolving housing‑related barriers Prepare requests for financial assistance and submit supporting documentation for approval Manage and track rental assistance funds Reassess client eligibility and service needs throughout program participation Collaborate with counselors, case workers, and community agencies to coordinate services and support successful housing outcomes What We’re Looking For Bachelor’s degree in Social Work or a related field preferred Experience working with individuals experiencing substance use disorders preferred Strong organizational, communication, and problem‑solving skills Ability to build rapport with clients from diverse backgrounds Passion for helping individuals and families achieve housing stability and independence Make a Difference Every Day The TBRA program provides short‑to‑mid‑term rental assistance and supportive services to households earning less than 60% of Area Median Income who are at risk of homelessness. Through individualized support and housing‑focused case management, you’ll help clients overcome barriers, maintain housing, and build a stronger future. Join a team that believes housing is a foundation for recovery, stability, and opportunity-and help make that vision a reality every day. For more information about our non‑profit organization, you can visit our website at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Mission With Measurable Impact — Your work helps people rebuild their lives. Culture of Accountability — We track outcomes and share responsibility for success. Support & Growth — A team‑based environment with real opportunities to advance. Recognized Excellence — Named a Top Workplace in Utah. Benefits for Full‑Time Employees Robust paid time off (enhances with tenure) Medical, dental, vision, and life insurance 15 paid holidays annually (including your birthday) 401(k) employer match (up to 5%) Annual merit increase and annual bonus Culture Statement Our culture is defined by commitment and results. This is a place for people who want their work to matter — and who thrive where expectations are high and impact is real. #J-18808-Ljbffr