Senior Manager, Transformation

Senior Manager, TransformationXplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.Xplor is building a high-impact Transformation team to drive strategic change across the business. As Director, Transformation, you will play a role leading workstreams end-to-end and engaging directly with senior stakeholders — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions. Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth.This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization.A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it.You'll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate. Depending on scope, your work may span:Own transformation projects from design through implementation and measurement of long-term business outcomes.Lead the transformation agenda for one or more assigned business functions.Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans.Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer.Define project scope, milestones, responsibilities, dependencies, success measures, and governance.Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery.Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams.Develop financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results.Identify risks, organizational impacts, and delivery barriers early, working across functions to resolve them.Prepare clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership.For this position, we're open to US remote or Canada remote candidates, provided you have full working rights for the region.QualificationsWe are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.Required Experience:8+ years of experience in transformation, strategy/management consulting, program management, or operations roles.A proven track record of leading complex, cross-functional programs, ideally in a SaaS and/or payments environment.Experience working in or alongside private equity-backed companies is a plus.Core Skills ??Project management — able to structure and drive complex initiatives with multiple moving partsFinancial modeling — comfortable building and interrogating models to support business decisionsChange management — skilled at helping organizations adopt new ways of workingStakeholder management — able to influence and align across all levels of the organizationProblem solving — strong structured, analytical thinking under ambiguityLeadershipA collaborative, low-ego operator who builds trust quicklyComfortable working across strategic and detailed execution levelsAble to engage effectively with senior stakeholders and frontline teams alikeAt Xplor, we believe the best innovation and ideas happen at the intersections of our differences — across cultures, generations, disciplines, and lived experiences. So even if you do not tick every box, we still encourage you to apply.Additional InformationOur five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:Find a better wayDo the right thingSay it straightWin togetherOwn the outcomeIf these values sound like you, and describe people you want to work with, you will thrive at Xplor.As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.Some of our perks and benefits are:Paid Parental Leave benefit programs#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local communityOngoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship ProgramAccess to free mental health supportFlexible working arrangementsMore than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All information will be kept confidential according to EEO guidelines.Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via View email address on click.appcast.io make it a priority to respond to every applicant.