IT HELPDESK ADMINISTRATOR

IT Helpdesk Administrator

StrideCare is seeking an IT Helpdesk Administrator to serve as the first point of contact for technical support across our growing clinic network. This is a foundational role for a candidate early in their IT career who brings a strong technical base and a genuine commitment to learning. The Helpdesk Administrator will resolve day-to-day end-user issues, support standard platforms and devices, and work closely with the infrastructure team, with the opportunity to take on greater responsibility over time. Candidates with more support experience seeking a role with room to advance are also encouraged to apply.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

• Provide technical support to healthcare staff, resolving hardware and software issues promptly.
• Manage and maintain user accounts, including setting up new accounts and managing permissions.
• Install, configure, and update software and hardware as needed.
• Monitor and maintain IT systems, ensuring optimal performance and security.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist with network administration tasks, including monitoring network performance and troubleshooting connectivity issues.
• Collaborate with the IT team to implement new technologies and improve existing systems.
• Provide training and support to staff on the use of IT systems and software.
• Respond to help desk tickets and ensure all issues are logged and tracked through to resolution.
• Perform other administrative duties as assigned to support the team.

Required Skills / Abilities:

• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Knowledge of Windows and macOS operating systems.
• Familiarity with network administration and basic networking concepts.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Professional demeanor and ability to handle confidential information with discretion

Education and Experience:

• Associate's or bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.

• A foundational understanding of computer hardware, software, and basic networking concepts.

• Technical aptitude and a commitment to developing IT skills, whether gained through education, certifications, or hands-on experience.

• Familiarity with Windows operating systems and the Microsoft Office suite (Outlook, Word, Excel, Teams, OneDrive).

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

Preferred:

• Exposure to Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, Intune).

• Experience troubleshooting computer hardware, printers, and network connectivity.

• Familiarity with help desk ticketing systems such as ManageEngine ServiceDesk Plus, and with ITIL practices.

• Exposure to RMM tools, MDM/Intune, remote support, or UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Vonage.

• Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals.