IT Systems Support Specialist
ECHO IT SOLUTIONS INC .
Job Summary:
- Seeking an ITSSS whose primary duties will be to assist with the on-site MIS support at customer locations.
- This assignment will primarily be with a team that focuses on one customer's IT needs, while maintaining standards defined by the Department of Technology.
- This assignment will also help with needs on other customer sites as needed.
- Strong customer service skills
- Knowledge of Active Directory or other identity management system
- Attention to detail
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and
- software issues and assist customers remotely with DUO, NetMotion, and network resource
- connectivity.
- Deployment of MECM GUI and Headless images, and software deployments both manual and as
- MECM task sequence software packages.
- Update both hardware and software assignments in Manifest.
- Assist users in operating systems, application programs, utilities, and hardware operations.
- Image, install and move IT-related equipment.
Vacancy posted 2 days ago
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