IT Support Specialist

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.


When you join our team we don't think you should have to wait for your benefits to kick in. That's why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don't want you to live to work, we want you to work and live.

What you can expect as an IT Support Specialist at West Star:


We are seeking an IT Support Specialist to maintain a secure, reliable, and efficient technology environment. Working under the IT Support Team Lead, you will manage and support all end-user desktops, software, phones, and network peripherals. Your main focus will be handling system configurations, software deployments, user account administration, and proactive troubleshooting. This fast-paced role requires working independently to resolve technical issues both on-site and remotely. Ultimately, you will ensure seamless daily operations by delivering excellent customer service and technical support to all team members.


You will be ESSENTIAL to many FUNCTIONS including:

• Provide technical support for all end user systems, hardware, and applications through on-site and remote administration tools (including PDQ and TeamViewer).
• Manage user accounts in Microsoft 365 and Active Directory (password resets, MFA, access).
• Support Outlook, Teams, OneDrive, and other business applications.
• Install, configure, deploy, and maintain desktops, laptops, printers, phones, and related peripherals.
• Troubleshoot network connectivity, wireless access, printers, and VoIP systems.
• Maintain endpoint security, patching, antivirus, and compliance standards.
• Track, document, and manage work through the IT ticketing system.
• Maintain and manage inventory of IT equipment and assets.
• Procure and manage IT equipment and inventory.
• Perform onboarding and offboarding of employees, including device setup and access provisioning/deprovisioning
• Follow all company policies, safety guidelines, and security requirements.
• Escalate complex issues as needed.
• Provide professional communication and excellent customer service to all users.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management

What you'll need to bring with you:

Your Education :
A High school diploma or equivalent.


Your Experience :
Strong knowledge of Windows 10/11 installation and troubleshooting.
Basic knowledge of networking (DNS, DHCP, WiFi).
Experience with Microsoft 365, Active Directory, and endpoint tools preferred.

Your Initiative:
We're looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common.


Your Sense of Responsibility:
Attend work every day as scheduled.
Notify supervisor in advance of shift starting if unable to work.
Must have reliable transportation to get to work each and every day.
Follow all company and safety rules during performance of duties.
Maintain customer oriented work habits.


Other particulars:

Physical Requirements
Lift and carry up to 50 lbs.
Routine walking, bending, stooping, squatting and sitting.
Sit at a desk and/or computer for extended intervals.
Routine or repetitive physical motion with arms and hands.


Mental Requirements
Work with others in a professional manner.
Understanding and implementation of regulations and guidelines.
Prioritize workload and work under pressure.
Coordinate multiple projects and duties.


Working Conditions
Work is performed in an office environment.
Will be required to move computer setups as needed.


Equipment Used
Computers operating with Windows, Microsoft Word, Excel, Outlook and Powerpoint.
10 Key calculator, fax machine, copier, printers and multi-line telephone systems.


Company Description:

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.