Tier 3 IT Support Specialist - EUC

Serving as the Subject Matter Expert (SME) to diagnose and resolve high-impact, complex technical problems, including network outages, server failures, and application malfunctions. Managing, configuring, and troubleshooting server environments (Windows/Linux), virtualization platforms (VMware, Hyper‑V), Active Directory, and cloud services (Azure, AWS). Conducting thorough investigations into persistent or critical issues to identify underlying causes, not just fixing symptoms. Providing guidance and mentoring to lower‑tier agents (Tier1/2) and creating/updating knowledge base articles and technical documentation. Assisting in or leading the implementation of new infrastructure, system upgrades, migrations, and deployments. Managing large‑scale software deployments, OS imaging (MDT/SCCM), and infrastructure upgrades (servers, networking hardware). Requirements Authorized to work in the United States 3 to 5+ years of experience in IT support, with specific experience as a Tier2 or Tier3 level in a MSP Service Desk environment Advanced proficiency in all Windows OS versions and/or Linux Strong understanding of

TCP/IP

, firewalls, VLANs, and switch configuration Experience with Azure, AWS, and VMware Proficiency in PowerShell or other automation tools Knowledge of all aspects of Microsoft applications Experience working at a Managed Service Provider (MSP) Experience working as local desk side support Ability to manage high‑severity outages (HUI) Knowledge Base articles, and RCA reports Strong analytical and conceptual skills Ability to work in a team environment and relay pertinent information to Tier1 & 2 team members Microsoft Certified Systems Engineer (MCSE) (Preferred) CompTIA Server+ Network+ Security+ OR Vendor‑specific certifications (e.g., Cisco, VMware). Hard Skills Windows OS Linux TCP/IP firewalls VLANs switch configuration PowerShell VMware Azure AWS Soft Skills analytical skills conceptual skills teamwork mentoring communication Certifications & Qualifications Microsoft Certified Systems Engineer (MCSE) CompTIA Server+ CompTIA Network+ CompTIA Security+ #J-18808-Ljbffr Jobtailor