Customer Service Representative

Customer Service Representative Location: West Lawn, PA (On‑Site) Hours: 9:30 AM – 6:00 PM Responsibilities Providing excellent customer service to patients, providers, and all team members throughout the organization Scheduling patient appointments for over 40 locations in 3 states with multiple providers and an expanding network Handling inbound and outbound calls from external and internal sources Transferring calls to the appropriate department and logging detailed information for relay Completing call reports, logs, and researching billing issues Obtaining and evaluating relevant data to address complaints and inquiries and transferring complex customer calls to appropriate staff Handling incoming requests from external customers via e‑mail or fax and managing their inquiries or requests Recognizing, documenting, and informing the supervisor regarding trends in internal and external calls Recommending process improvements and researching misapplied payments Assisting providers with the Virtual Medical Assistant system Other duties as assigned Benefits No nights or weekends Growth opportunity Medical, dental, and vision insurance PTO & paid holidays 401(k) with 4% employee match – fully vested from day 1 Company‑paid life insurance Additional life insurance options, short‑and‑long‑term disability, critical illness, and accident insurance Employee discount Referral bonus Employee appreciation day: Dorney Park in Fall Employee assistance program (EAP) Core Values Grow together Seize opportunity from struggle Outcome over ego Commitment to serve Do the right thing #J-18808-Ljbffr