Operations Manager

Operations Manager

Department: Operations

Employment Type: Full-Time / Exempt

Schedule: Varied hours, including evenings, weekends, and holidays

Reports To: Director of Operations

The Role

City Museum is whimsy, wonder, and experiential play at its finest - and someone has to make sure it runs like a well-oiled, weirdly wonderful machine. That someone is you.

As Operations Manager, you'll work alongside the Director of Operations to keep the full spectrum of park departments humming: directly overseeing Ride and Slide Operations, Parking, Guest Entry, and Housekeeping. and indirectly supporting Admissions, Security, and Risk Management/First Aid/Safety. You're the connective tissue between big-picture vision and day-to-day reality - equal parts strategist, problem-solver, and culture-keeper.

What You'll Do

• Shape the operation. Partner with the Director of Operations and other leaders to develop and implement the policies and standards that keep every team in Operations running at its best.
• Build something worth coming to work for. Champion a culture that is safe, efficient, professional, respectful, and genuinely enjoyable - for staff and guests alike.
• Hold the bar high. Help maintain outstanding service and product standards across all museum operating departments, because "good enough" isn't the City Museum way.
• Get into the details of ride, slides, and facilities. Assist with training and execution of ride, slide, and facility maintenance procedures, best practices, and safety standards - the stuff that keeps the magic running safely.
• Be the eyes on the floor. Observe operational conditions throughout the museum and keep the Director of Operations informed and ahead of any emerging situations.
• Set the goals, then follow through. Establish clear objectives for department managers and track progress - because a goal without follow-through is just a wish.
• Be a student of the operation. Research, analyze, and monitor projects to ensure we're always adopting best practices and improving how we do things.
• Build bridges in the community. Maintain positive, productive relationships with community officials and business leaders who share our corner of St. Louis.
• Support the Duty Manager program. Help manage and develop the program that keeps daily operations running smoothly when you're not the one holding the clipboard.
• Other duties as assigned - and at City Museum, that line always delivers.

What You Bring

• At least 2 years of operations management experience. Theme park, high-volume museums, or attractions experience is a major plus
• A track record of getting things done - through motivation, smart delegation, and solid systems
• A sharp eye for process: you can look at how something works, spot the inefficiency, and propose a better way
• Exceptional organizational skills and a genuine passion for guest experience
• Strong leadership instincts and the ability to build and inspire a team
• Clear, confident written and verbal communication skills
• Solid computer proficiency - you're comfortable with the tools that keep operations organized
• Flexibility to work varied shifts including nights, weekends, and holidays
• Willingness and ability to travel as needed
• A valid driver's license

The Physical Reality

This is an active, on-your-feet role in a very active, on-your-feet place. You should be prepared to:

• Stand, sit, or walk for extended periods throughout the day
• Work outdoors across all seasons (St. Louis will test you)
• Use full range of motion - reaching, pushing, pulling, kneeling, bending - with manual dexterity and solid coordination
• Occasionally lift and carry up to 60 pounds
• Move loads up to 100 pounds with the assistance of a hand truck when needed

City Museum is an equal opportunity employer. We believe the best operations teams - like the best museums - are built from diverse perspectives, backgrounds, and experiences.

Pay Range: $50,000 - $55,000 per hour