Customer Service Representative SWF Dispatch

Customer Service Representative SWF Dispatch AMAT

Staker Parson Companies, a CRH company, is a member of the CRH West Division. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This is a skilled position involving the support of operations personnel in safely providing materials.

Key Responsibilities (Essential Duties and Functions)

• Respond to customer inquiries through telephone, text message, and email channels.
• Build aggregate material orders.
• Create scale tickets for hauled material.
• Enter data into database programs
• Any other duties as specified per supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience: High school diploma or general education degree (GED) required or equivalent combination of education and experience.

Work Requirements: 1-2 years related field experience is preferred.

Knowledge/Skill Requirements

Proficient in Microsoft Office, Excel, Word and Outlook. Ability to operate office equipment, including but not limited to: computers, copiers, printers, and scanners. Ability to get along well with a diverse staff of employees. Ability to thrive in a fast-paced and ever-changing environment. Ability to fluently speak and write the English language. Ability to work independently without constant supervision. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software.

Key Competencies

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Teamwork - Contributes to building a positive team spirit. Judgment - Exhibits sound and accurate judgment. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed. Innovation - Generates suggestions for improving work. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office Setting The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.