Heating Air Conditioning Service Dispatcher

Hay's Heating And Air Conditioning Inc.

3160 Hillsborough Rd Durham NC 27705

We are looking for a Lead Service Dispatcher to join our team here at Hay's. This is not a seasonal job offer, we are looking for someone to join our team and help us keep our great customer service reputation.

Role Description

This is a full-time, on-site role for a Heating Air Conditioning Service Dispatcher, located in Durham, NC. The Service Dispatcher will be responsible for coordinating and scheduling HVAC technicians, managing service calls, ensuring timely and effective communication with customers and technicians, and maintaining accurate records. This role requires excellent organizational skills to prioritize tasks, monitor job progress, and resolve scheduling challenges.

Qualifications

• Strong Phone Etiquette and Communication skills to ensure effective interactions with customers and technicians
• Proven experience in Dispatching and managing schedules efficiently
• Customer Service and Customer Satisfaction skills to enhance client relationships
• Ability to handle high-pressure situations and prioritize tasks effectively
• Attention to detail and proficiency in basic computer skills, including scheduling software
• Experience in the HVAC or service industry is a plus